Help & FAQs

If you have a question you may find an answer in the FAQs section.
Have questions not listed below?


Is WooLash sold at any other retailers?
WooLash is exclusively sold online at WooLash.com.

Is there a limit to how much I can buy?
Due to the exclusivity of our product, you can only purchase one offer per transaction.

Do you offer subscription plan?
At this moment we do not offer subscription plan, your payment is one time.

How Does It Work?
Notably, each lash is in a different cycle at any given time, and the length of each phase is different for every individual. Keeping lashes conditioned and hydrated throughout these phases can help improve the appearance of length and volume, as well as reduce brittleness. If your lashes are naturally frail, short or sparse, and your eyebrows are thin or over plucked, You can always amp up the length and volume with WooLash, a specially formulated serum that helps elevate your natural eyelash health and growth. (Yes, WooLash can also be used on your eyebrows also can be used by both women and men.)

How To Use It?
CLEANSE: Remove makeup, eye cream and wash off any residue, keep oil-based products away “from the areas you’re applying serum”. Remember, oil based makeup removers, cleansers and eye creams can leave behind a film which may create a barrier between your lashes and the eyelash serum.
APPLY: Dip the applicator brush into the serum just enough to pick a drop. Flip the brush upside down for a second for the drop to soak into the brush and not to stay on its tip (do not over saturate the application brush). Start from the inner corner of the eye outwards, apply a thin line of WooLash directly to the base of the upper and lower eyelids lash line, spread along the roots (as though you are applying eyeliner), then sweep through the entire length of top & bottom eyelashes. The serum is specially formulated to stay where you apply it. Allow the serum to absorb for a few minutes and eyelashes to dry before proceeding with your usual skincare and makeup routines. Use daily for best results, recommended use is 2 times per day, preferably in the morning and at bedtime (minimum one time per day) for at least 8 weeks. Please be patient, eyelashes are the slowest growing hair on the human body. Finally, remember WooLash is part of your lifestyle, consistency is the key to achieve and maintain the great results!

What Is In It?

Peptide (Myristoyl Pentapeptide-17): Myristoyl pentapeptide-17 plays a significant role as an identifier of lashes that are estranged from the control of the follicle factories. It stimulates these follicles to launch an incessant process of growth and support enabling them to achieve the tremendous length, thickness and volume desired.

Grape Stem Cell (Vitis Vinifera Fruit Cell Extract): Grape Seed Extract covers the hair follicles like a sturdy umbrella in front of acidic rain protecting lash follicles growth cycle when hormone dihydrotestosterone (DHT) raids their roots through the bloodstream. DHT is a major barrier to hair follicle growth. Therefore, Vitis Vinifera overcomes the effect of DHT, remarkably.

Ethylhexylglycerin (octoxyglycerin): Ethylhexylglycerin is a conditioning ointment acting in the treatment of possible eczema in the eyelid area. As its name suggests, Ethylhexylglycerin is made using glycerin.

Caprylyl Glycol: Caprylyl Glycol (1,2-Octanediol) is a diol with the molecular formula CH3(CH2)5CHOHCH2OH and is used as a skin conditioner which also has some antimicrobial ability.

Calcium Pantothenate: Pantothenic acid is commonly expressed as calcium Pantothenate, also called vitamin B5 (a B vitamin) and is water soluble. It is a substantial nutrient to synthesize and metabolize proteins, carbohydrates, and fats. It is extracted from fortified whole-grain cereals, egg yolks, liver, legumes and dried mushrooms. It strengthens the lash follicles and their cells. This vitamin transfers the essential nourishment to lash follicles, helping them to metabolize appropriately and expedites the lashes growth considerably. It also alleviates the skin flaking associated with dandruff, clearing the lash follicles of debris and persuading swift growth.

Provitamin B5 (Panthenol): Panthenol is categorized in the B vitamin group. Panthenol thickens the lash by penetrating and saturating the interior lash shaft. Panthenol moisturizes the lashes and provides an environment in which even the most fragile lashes are protected from breakage and dryness. Therefore, those vulnerable lashes won’t fall out and will grow in an abundant way.

Isomalt: Isomalt is an equimolar mixture of diastereomeric and polysaccharides obtained by the enzyme process that acts as a humectant. Humectants are used in hair and skin care products to prevent moisture from vaporizing. A humectant retains the moisture beneath the skin in order to overcome dryness in the desiccated area where lashes are planted.

Ingredients: Water/Aqua, Glycerin, Trifolium Pratense Flower Extract, Myristoyl Pentapeptide-17, Myristoyl Hexapeptide-16, Biotin, Sodium Hyaluronate, Panthenol, Vitis Vinifera Fruit Cell Extract, Camellia Sinensis Leaf Extract, Calcium Pantothenate, Propanediol, Cellulose Gum, Pentylene Glycol, Isomalt, Phenethyl Alcohol, 1,2-Hexanediol, Caprylyl Glycol, Sodium PCA, Benzoic Acid, Sodium Benzoate, Citric Acid, Lecithin, Sodium Chloride, Sodium Glyoxylate, Phenoxyethanol.

How soon can I see the results?
In our clinical study, WooLash performed miraculously. Our studies show that some began to see incredible results as early as 1-2 weeks, and some have to use it for 4-8 weeks to start seeing incredible results, (we had some Woolashers with dramatic results in only one week), our users reported thicker and more longer looking lashes in its full glory, without discolored pupils, irritation or headaches. And now we are delighted to bring these awesome results to you.

The most common reason that people don’t see results is that they’re using some sort of oil-based product, usually a makeup remover/cleansers, or coconut/castor oil as conditioners. What happens is the oil forms a barrier that the serum can’t penetrate, so the serum can’t do its job. If you can keep oil-based products away from the areas you’re applying serum, you’ll start to see results in a few weeks!

Results can also be delayed if you’re only applying the serum once per day, or applying sporadically. Especially in the beginning, consistent application is key to seeing results. Lastly, if you’ve been using a serum that contains hormones, your results will be delayed, WooLash can’t do its best work until about 4 weeks after you’ve stopped using a hormone-based serum. Please continue using the product until you are satisfied with the results.

Is It Safe? Are There Any Side Effects?
We use safe natural ingredients and botanical extracts, and those ingredients considered safe. Everyone’s body chemistry is different so do not use if you are allergic to one of its ingredients, do a skin test on your inner forearm before applying the product to the lashline. We recommend to review the ingredient list with your doctor to determine if it is safe for you to use.

If you get some in your eye? We don’t recommend putting it in your eye but if it does happen and it gets irritated, just flush it with water, dry and then start again. Also it is Paraben, oil and Alcohol - FREE.

Is it safe while pregnant/breastfeeding? Using your WooLash while pregnant or breastfeeding should be okay, just check with your doctor first before using it. Eyelash serums fortify with peptides, proteins and botanical extracts are considered safe!

Caution: For External use only. Avoid getting in the eye; in the event of direct contact, rinse with water and seek medical attention if irritation persists. Consult with your doctor for any medical questions including but not limited to if you are pregnant or nursing, or being treated for any eye related disorder or actively undergoing cancer treatment. Keep out of reach of children. Avoid storing at high temperature for better shelf life.

Always Test First: Avoid using products if you have skin allergies, skin sensitivities or open cuts/wounds on the skin. It is important to know all of your own specific allergies/sensitivities to any/all ingredients contained in our products prior to using/purchasing. If pregnant/nursing or under a physicians care, please consult your doctor before using our products if you have any concerns/questions about our ingredients. Our products are made using pure natural ingredients. They are not recommended for anyone that may have concerns about using any of those ingredients. If you have reviewed the ingredients that may be contained in our products and wish to know exactly which ingredients are in specific products, we recommend that you email us and we will advise you of exact product ingredients prior to ordering.

In order to test for known or unknown allergies, we recommend always conducting a patch test when using any new product on yourself or a loved one. Please test the product first on a small area of eyelid before applying/using on entire eyelid area. If any allergic reaction, rash or skin irritation occurs, just discontinue use.

Can I use WooLash if I wear contact lenses?
Yes, WooLash Eyelash Serum is safe to use with contact lenses, but take care to keep the serum away from the contact lenses if possible. Serum should only be applied to the skin on your eyelid, so you don't need to worry about the serum getting on your lenses. For your peace of mind, if needed, contact lenses can be reinserted 10-15 minutes after WooLash application to the eyelashes.

Can I use it with eyelash extensions/mascara/makeup/cream?
Yes, WooLash does not contain any Paraben, Oil, and Alcohol. So when used as directed, it is safe for use with eyelash extensions.

Remove makeup, eye cream and wash off any residue, keep oil-based products away from the areas you’re applying the serum. What happens is the oil forms a barrier that the serum can’t penetrate, so the serum can’t do its job. If you can keep oil-based products away from the areas you’re applying serum, you’ll start to see results in a few weeks!

Start from the inner corner of the eye outwards, apply a thin line of WooLash directly to the base of the upper and lower eyelids lash line, spread along the roots (as though you are applying eyeliner), then sweep through the entire length of top & bottom eyelashes. Then allow at least 5-10 minutes before applying your daily facial products, skin care, and makeup routines.

Please Note: we recommend that you wash your face with mild cleanser and water prior to the application of the product. Make sure areas you’re applying serum are clean and free of dirt, oil, and make-up. A clean surface will allow the serum to better adhere to your lash line.

Will it work for women/men at any age?
Yes, Woolash works for women and men of all ages, and we’ve gotten great feedback from women and men who are trying to counteract thinning hair due to aging.

How Long It Will Last After I Have Opened It?
After opening the bottle we recommend replacing your WooLash serum every 2-3 months for freshness, safety and the highest efficacy. The expiration date is one year upon opening and three years if unopened. Single tube (7.5 ml) of WooLash lasts approximately 3-4 months if applied twice daily.