Shipping & Returns

Worldwide shipping. Straight to your door.

 

NOTE: During this busy holiday season, we are experiencing slight delays in sending Shipment Confirmation Emails; however, your order will arrive by the Expected Delivery Date. You may receive Order Confirmation Update emails confirming that your order is preparing to ship soon. Customer Care Associates do not have access to when your order will ship. We appreciate your patience

 

U.S. DELIVERY OPTIONS & COSTS:

Standard Delivery Orders ship within 1-2 business days while still being delivered within 2-7 business days from the day you place your order. You will be provided the carrier name and tracking number via email once your order ships also you can check the status in your WooPure.com account page. Orders shipped domestically will arrive via the United States Postal Service, UPS, DHL, or FedEx; the carrier is determined upon shipping

For Alaska, Hawaii and U.S. Territories, in-stock items will arrive within 5-9 business days.

All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.

Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Orders must be placed by 11:59pm Pacific Time (PT) to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday – Friday, excluding federal holidays within the United States.

We collect Sales Tax on Shipping & Handling, where applicable, and pay it to the state to which we’ve shipped your merchandise. It’s a State Tax regulation. City & Local taxes may also apply.

 

INTERNATIONAL DELIVERY OPTIONS & COSTS:

By continuing to payment method, please note that items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of the order, nor will they be covered or reimbursed by Woo Pure (WooPure.com).

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

The processing time for international orders is 1-2 business days. After that, delivery time is 10-15 business days (sometimes delivery might take up to 30 days due to customs inspection in some countries). Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

USPS deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Parcel may travel to its destination by ground, air or a combination of both.

Shipping charges, delivery options & carriers vary depending on your ship-to country or location.

Due to certain trademark, labeling, product content and embargo restrictions, we currently do not ship all Beauty products to all destinations.

You’ll receive a message during Checkout if you’ve placed a restricted item in your Shopping Bag. We’ll prompt you to remove it or change your shipping method/address, if applicable.

Products are shipped from the United States. The MAXIMUM ORDER VALUE for a shipment outside of the United States is $2,000 USD. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer.

Orders must be placed by 17:00 (5:00PM) GMT to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday – Friday, excluding federal holidays within the United States.

 

WHAT COUNTRIES DO YOU SHIP TO?

We ship our products to most countries. You can see the list of countries in the checkout page. If you do not see your country as an option during checkout, please contact us, and we will look into it for you.

 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from postal carriers to the local carriers in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

 

On occasion, WooPure.com offers shipping promotions, at which time domestic and international customers receive free shipping if they spend over a certain amount. These promotions may change periodically.

 

Packages do not ship from our distribution centers on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on WooPure.com, visit the My Account area. You will need to sign in to access your account information. Your account password was generated automatically upon completing your order. You may also contact us at Woo Pure’s Customer Service page to track your order. If you need assistance, our IT Girls in customer service will be here!

 

Please note that once We hand your package over to USPS, UPS, FedEx etc… We have no control when it will be delivered.

Returns & Exchanges

 

Woo Pure has a 100% customer satisfaction policy. We take our customer service very seriously. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us.

You are backed by a 60 Day Money Back Guarantee. You may return any product sold by WooPure.com within 60 days of the purchase date for a refund (Original shipping and handling fees are not refundable for all offers, including free shipping offers).

For single bottle order, we will provide a full refund (minus original shipping and handling fees) within the 60-day allowance. For multiple bottle order, we will provide a full refund (minus original shipping and handling fees) if only one bottle is unsealed and the rest is sealed, otherwise, a refund will not be provided for the rest of the bottles which are also unsealed. All new sealed items should be returned in their original product packaging.

 

USA & INTERNATIONAL Returns:

All refunds will be credited to your original form of payment (Credit/Debit, PayPal, etc.). If no record of sale is available (not purchased from WooPure.com), we won’t be able to proceed your request.

  • Items Returned by Mail: It takes about 7 – 15 business days for us to get your package at the fulfillment center, inspect your return and complete your refund. You will receive an email confirmation once your refund has been processed. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2 – 7 business days after your credit is applied for it to post to your account. If you paid with PayPal, you will see the refund in your account immediately after the product inspection.
  • Shipping Charges: Shipping & Handling fees are non-refundable for all type of offers, including free shipping offers. For USA returns $5.75 and for International returns $15.75 deduction will be applied to the final refund amount, regardless of the amount you paid for the shipping when placed your order.
  • Unauthorized Return: Failed, unclaimed or refused deliveries for any reason (incorrect address, moved away, changed mind) are considered an unauthorized return, therefore, above Shipping Charges deduction policy will be applied to the final refund amount.
  • Customs Duty: Customs duties, taxes and tariffs for International orders (orders placed outside of USA) are non-refundable, please contact your local customs office for information on obtaining a refund.

To ensure a prompt and secure delivery, we recommend sending your return via USPS, UPS or FedEx insured parcel post. We apologize but return shipping fees are not refundable.

Woo Pure is not responsible for shipping fees. Refunds cannot be processed for items lost or damaged in transit. Please obtain a tracking number fro shipping carrier.

 

RETURN AN ONLINE PURCHASE BY MAIL:

  1. Login to your WooPure.com account.
  2. From the Orders section of your My Account page, click on the Request Return button corresponding to the order containing the item(s) you wish to return.
  3. Select the item(s) you wish to return. Indicate the reason for your return. Click Submit.
  4. Your return will be assigned RMA #. Return only the item(s) associated with this RMA number.
  5. Once we receive your return request, it will be reviewed to determine if it is a Qualified Return under our Return Policy.
  6. You will receive email notifications on status updates. You can also check the status in your account page by clicking on the Return Status button.
  7. If return request approved, we will send you an email with return instructions. Carefully read and follow the return instructions.

If you have any questions or assistance please visit Woo Pure Help Center, and we will be happy to help you with anything we can.

 

TRACKING YOUR RETURN

Track your return/exchange using the information provided by your carrier to ensure it has been delivered to Woo Pure. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history in My Account orders page.

 

Please note that once We hand your package over to USPS, UPS, FedEx etc… We have no control when it will be delivered.